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Facebook apologizes for second outage in a week, services back up

Instagram thanked users for their patience and “for all the memes this week”. (file)

Facebook Inc. on Friday apologized to users for a two-hour disruption to its services and blamed another faulty configuration change for its second global outage this week.

The company confirmed that its social media platforms, Instagram, Messenger and Workplace were affected by the latest outage.

“Sincerely sorry to anyone who hasn’t been able to access our products in the last few hours,” the company said. “We fixed the issue, and everything should be back to normal now.”

During the latest outage, some users were unable to load their Instagram feed, while others were not able to send messages on Facebook Messenger.

People increasingly took to Twitter to share memes and jokes about a second service disruption this week. “Looks like Facebook went into a 3-day work week. Closed on Mondays and Fridays?” One Twitter user said.

Instagram thanked users for their patience and “for all the memes this week”.

On Monday, the social media giant blamed a “faulty configuration change” for a nearly six-hour outage that blocked the company’s 3.5 billion users from accessing its social media and messaging services like WhatsApp, Instagram and Messenger.

Monday’s outage was the largest that web monitoring group DownDetector had ever seen and blocked access to apps for billions of users, prompting increased use of rival social media and messaging apps.

Moscow officials said Monday’s outage showed Russia was right to develop its own social media network, while EU antitrust chief Margaret Vestager highlighted the repercussions of relying only on a few big players, and more Underlined the need for rivals.

Both outages put pressure on Facebook this week after a former employee turned whistleblower, accusing the company of repeatedly prioritizing profit over cracking down on hate speech and misinformation, on Sunday.

(This story has not been edited by NB staff and is auto-generated from a syndicated feed.)

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