Mumbai: A chaotic scene was witnessed at the Mumbai airport on Friday due to heavy rush of passengers amid the festive season and airlines advised passengers to report early to give them enough time for security checks.
Many referred to the chaos on social media and also shared pictures and videos of scenes at the airport, which is run by the Adani Group.
In a statement, the airport operator said that with the onset of the festive season, there has been an increase in passenger traffic and a sudden increase was observed at CSMIA this morning. The airport is known as Chhatrapati Shivaji Maharaj International Airport.
Similar scenes were witnessed in other city airports in the country. The operator also expressed regret for the inconvenience caused to any passenger and said that it is providing all necessary assistance to them.
In a tweet, Bollywood music composer Vishal Dadlani said, “It really seems like we are in the dark ages”. “The endless rush of milling, machines breaking down, anger erupting, chaos everywhere. The workers are trying their best but are absolutely unable to cope,” he said.
Along with a video of a packed terminal, another passenger said, “There is complete chaos at Mumbai airport and poor admin/officers don’t know how to control it. Proper mismanagement”.
“Due to the congestion of the security hold area at Terminal T2 Mumbai Airport, we recommend our customers to report early for check-in to avoid any inconvenience,” Vistara said in a tweet.
IndiGo has asked its passengers at Mumbai and Chennai airports to report early to give them sufficient time for security checks.
According to the airport operator, due to recent intelligence reports received by stakeholders and threats at another airport in the state, security has been beefed up at CSMIA.
“The safety and security of our passengers remains a top priority and it is our endeavor to continue to not compromise on these important aspects,” it added.
For the smooth experience of the passengers, CSMIA has deployed additional staff at all the security checkpoints for faster turnaround.
Additionally, the airport is following all the COVID protocols laid down by the government to ensure a smooth transition, the statement said.